My next stage focuses on developing ethical and user-focused design solutions based on the selected improvement recommendations. Through sketching and mockups, I will visualise how these proposed changes could be implemented in practice, demonstrating how thoughtful design decisions can enhance usability, accessibility, and overall user benefit across the Translink platform.
I am now beginning the design phase, focusing on improving the key usability issues previously identified within the Translink platform. By revisiting the three priority areas that require the most attention, I will explore potential solutions through iterative sketching before refining these ideas into digital mockups. This process allows each improvement to be tested and developed thoughtfully, leading to a final design outcome that clearly demonstrates how the proposed changes enhance usability and better support user needs.
To address the lack of visible travel updates, initial sketches will explore ways to prioritise real-time service information within key user touchpoints, such as the homepage and journey planner. These sketches will focus on hierarchy, placement, and visual indicators to ensure critical updates are immediately noticeable. Concepts will then be refined into a digital design that integrates live status information without overwhelming the interface.
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Users need immediate awareness of service disruptions, and clear status visibility reduces uncertainty and frustration.
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The final design introduces prominent service status banners and visual alerts within primary screens, ensuring users receive real-time updates at a glance. This improvement enhances clarity, supports informed decision-making, and increases trust in the platform.
Sketching will be used to reimagine the ticket purchasing flow, focusing on clearer step progression, improved error handling, and stronger confirmation states. Low-fidelity sketches will allow exploration of layout and feedback mechanisms before translating the strongest concepts into a polished digital mockup.
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Users need reassurance during payment interactions, so clear feedback builds confidence and trust.
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The final digital design presents a more transparent checkout process with progress indicators, clear error messaging, and visually distinct confirmation screens. This results in a smoother purchasing experience and reduces user uncertainty during critical transactions.
Initial sketches will focus on improving accessibility by exploring adaptable interface elements such as scalable text, improved contrast, and clearly labelled controls. These ideas will be refined digitally to ensure accessibility improvements are seamlessly integrated into the existing design.
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Not all users interact with interfaces in the same way. Inclusive design ensures equal access to information.
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