the idea of a service blueprint -

understanding the service iceberg

What backstage processes must exist for your design to work? - Cleaners, receptionists, directors, managers, social workers, therapists, general site staff, documents and legal requirements, transferring information

What support systems must be in place? - mentors, therapy, support systems and advice, child care, social and support workers

Who is doing invisible work to make your visible experience possible? - Social workers

Are you able to interview those people? - yes it is possible depending on situation

Moving across disciplines talk - abby from deloitte,